> ## Documentation Index
> Fetch the complete documentation index at: https://www.bolna.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Phone Number Compliance Requirements for India - Bolna AI

> Understand India phone number compliance requirements for Bolna AI. Learn about the required documents like CIN certificate, GST, and data security standards.

## Overview

Before purchasing phone numbers on Bolna, all users must submit a compliance application. This regulatory requirement ensures proper verification and compliance with telecommunications regulations in your region.

<Note>
  The compliance application is a one-time requirement. Once approved, you can purchase multiple phone numbers without resubmitting your documents.
</Note>

## Why Compliance is Required

Telecommunications regulations require phone number providers to verify the identity and legitimacy of businesses using phone numbers for commercial purposes. This helps:

* **Prevent fraud and abuse**: Ensures phone numbers are used by verified businesses
* **Regulatory compliance**: Meets requirements set by telecommunications authorities
* **Protect customers**: Maintains trust and security in voice communications
* **Support legitimate businesses**: Enables compliant companies to operate confidently

## Required Documents

To complete your compliance application, you'll need to prepare the following documents:

### 1. Personal Information

* **Full Name**: Your complete first and last name as it appears on official documents
* **Company Name**: Your registered business or organization name

### 2. CIN Certificate (Corporate Identification Number)

* **File Format**: PDF only
* **File Size**: Maximum 10 MB
* **Requirements**:
  * Official CIN certificate issued by your country's corporate registry
  * Must be clear and legible
  * Should contain your company's registration details

<Tip>
  The CIN certificate is issued by the Ministry of Corporate Affairs (or equivalent regulatory body) when you register your company. If you don't have a digital copy, you can scan or photograph the original document and convert it to PDF.
</Tip>

### 3. GST Registration

* **GST Number**: Your Goods and Services Tax registration number
* **GST File**:
  * File Format: PDF only
  * File Size: Maximum 10 MB
  * Requirements: GST registration certificate or proof of registration

<Warning>
  Ensure your GST number matches exactly with your GST certificate. Any mismatch may delay the approval process.
</Warning>

## Data Privacy and Security

Your compliance documents are handled with the highest standards of security:

* **Encrypted Storage**: All uploaded documents are encrypted at rest and in transit
* **Limited Access**: Only authorized compliance team members can access your documents
* **Regulatory Compliance**: We comply with data protection regulations including GDPR
* **Secure Deletion**: Documents are securely deleted after the regulatory retention period

<Note>
  We never share your compliance documents with third parties except as required by law or regulatory authorities.
</Note>

## Ready to Submit Your Application?

Now that you understand the compliance requirements, follow our detailed step-by-step guide to submit your application:

<Card title="How to Submit Your Compliance Application" icon="file-arrow-up" href="/compliance-application/how-to-submit-guide">
  Complete walkthrough of the submission process, review timeline, and troubleshooting common issues
</Card>

## Need Help?

If you have questions about the compliance requirements or need assistance:

* **Email Support**: [support@bolna.ai](mailto:support@bolna.ai)
* **Documentation**: Visit our [FAQ page](/frequently-asked-questions)
* **Schedule a Call**: [Book a consultation](https://www.bolna.ai/meet) with our team

***

## Related Resources

<CardGroup cols={2}>
  <Card title="Purchase Phone Numbers" icon="phone-plus" href="/buying-phone-numbers">
    Step-by-step guide to buying phone numbers after compliance approval
  </Card>

  <Card title="Making Outbound Calls" icon="phone-arrow-up-right" href="/making-outgoing-calls">
    Learn how to use your purchased numbers for outbound calling
  </Card>

  <Card title="Receiving Incoming Calls" icon="phone-arrow-down-left" href="/receiving-incoming-calls">
    Set up inbound call handling with your Voice AI agents
  </Card>

  <Card title="FAQs" icon="comments-question-check" href="/frequently-asked-questions">
    Frequently asked questions about Bolna Voice AI
  </Card>
</CardGroup>