> ## Documentation Index
> Fetch the complete documentation index at: https://www.bolna.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot Bolna voice AI calls

> Find the fix for common Bolna Voice AI call problems: interruptions, mishearing, choppy audio, failed or dropped calls, failed transfers and missing webhooks.

Pick the symptom that matches what you see. Each guide lists the likely causes and the settings to check.

<CardGroup cols={2}>
  <Card title="The agent interrupts people" icon="comment-slash" href="/docs/troubleshooting/agent-interrupts-users">
    The agent cuts callers off mid-sentence, or does not stop talking when interrupted.
  </Card>

  <Card title="The agent mishears words" icon="ear-listen" href="/docs/troubleshooting/agent-mishears-words">
    Names, numbers or Indian language words are transcribed wrongly.
  </Card>

  <Card title="Audio is choppy or one-way" icon="waveform" href="/docs/troubleshooting/choppy-or-one-way-audio">
    Playback is choppy or robotic, or only one side can hear.
  </Card>

  <Card title="Calls fail or drop early" icon="phone-slash" href="/docs/troubleshooting/calls-fail-or-drop-early">
    Calls never connect or end sooner than expected.
  </Card>

  <Card title="Call transfer did not work" icon="phone-arrow-right" href="/docs/troubleshooting/call-transfer-failed">
    A transfer never fires, fails to connect or drops the caller.
  </Card>

  <Card title="My webhook never arrived" icon="webhook" href="/docs/troubleshooting/webhook-not-received">
    Your server does not receive call events from Bolna.
  </Card>
</CardGroup>

To see why a specific call ended, check its [call status](/docs/post-call/list-phone-call-status) and [hangup code](/docs/post-call/list-phone-call-hangup-status).


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