> ## Documentation Index
> Fetch the complete documentation index at: https://www.bolna.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer Support Agent

> 24/7 inbound call answering for FAQs, order tracking, and customer triage.

Handles inbound customer calls around the clock — answers FAQs, tracks orders, triages issues, and escalates to human agents when needed.

|                  |                                    |
| ---------------- | ---------------------------------- |
| **Industry**     | E-Commerce                         |
| **Languages**    | English + Hindi                    |
| **Call to test** | [+918035317400](tel:+918035317400) |

<Card title="Import Customer Support Agent" arrow="true" cta="Import this agent" href="https://bolna.ai/a/4f0d937f-3d07-479b-9352-9f3271285d8a">
  Import to your Bolna dashboard and customize for your use case.
</Card>

## Next Steps

* Add your [knowledge base](/getting-started/knowledge-base) with FAQs and product info
* Set up [call transfers](/tool-calling/transfer-calls) for human escalation
* Configure [inbound calling](/guides/inbound/receiving-incoming-calls) to go live