Bulk Create Dispositions API

POST

dispositions

bulk

cURL

curl --request POST \
  --url https://api.bolna.ai/dispositions/bulk \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "agent_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "dispositions": [
    {
      "name": "Agent Handover Needed",
      "question": "Did the customer explicitly ask to speak with a human agent?",
      "category": "Escalation",
      "system_prompt": "<string>",
      "model": "gpt-4.1-mini",
      "is_subjective": false,
      "is_objective": false,
      "subjective_type": "text",
      "subjective_type_config": {
        "pattern": "^\\d{10}$",
        "description": "10-digit phone number"
      },
      "objective_options": [
        {
          "value": "interested",
          "condition": "Customer expressed genuine interest and agreed to a next step",
          "sub_options": "<array>"
        }
      ]
    }
  ]
}
'

import requests

url = "https://api.bolna.ai/dispositions/bulk"

payload = {
    "agent_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "dispositions": [
        {
            "name": "Agent Handover Needed",
            "question": "Did the customer explicitly ask to speak with a human agent?",
            "category": "Escalation",
            "system_prompt": "<string>",
            "model": "gpt-4.1-mini",
            "is_subjective": False,
            "is_objective": False,
            "subjective_type": "text",
            "subjective_type_config": {
                "pattern": "^\d{10}$",
                "description": "10-digit phone number"
            },
            "objective_options": [
                {
                    "value": "interested",
                    "condition": "Customer expressed genuine interest and agreed to a next step",
                    "sub_options": "<array>"
                }
            ]
        }
    ]
}
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    agent_id: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    dispositions: [
      {
        name: 'Agent Handover Needed',
        question: 'Did the customer explicitly ask to speak with a human agent?',
        category: 'Escalation',
        system_prompt: '<string>',
        model: 'gpt-4.1-mini',
        is_subjective: false,
        is_objective: false,
        subjective_type: 'text',
        subjective_type_config: {pattern: '^\d{10}$', description: '10-digit phone number'},
        objective_options: [
          {
            value: 'interested',
            condition: 'Customer expressed genuine interest and agreed to a next step',
            sub_options: '<array>'
          }
        ]
      }
    ]
  })
};

fetch('https://api.bolna.ai/dispositions/bulk', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.bolna.ai/dispositions/bulk",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'agent_id' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'dispositions' => [
        [
                'name' => 'Agent Handover Needed',
                'question' => 'Did the customer explicitly ask to speak with a human agent?',
                'category' => 'Escalation',
                'system_prompt' => '<string>',
                'model' => 'gpt-4.1-mini',
                'is_subjective' => false,
                'is_objective' => false,
                'subjective_type' => 'text',
                'subjective_type_config' => [
                                'pattern' => '^\\d{10}$',
                                'description' => '10-digit phone number'
                ],
                'objective_options' => [
                                [
                                                                'value' => 'interested',
                                                                'condition' => 'Customer expressed genuine interest and agreed to a next step',
                                                                'sub_options' => '<array>'
                                ]
                ]
        ]
    ]
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.bolna.ai/dispositions/bulk"

	payload := strings.NewReader("{\n  \"agent_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"dispositions\": [\n    {\n      \"name\": \"Agent Handover Needed\",\n      \"question\": \"Did the customer explicitly ask to speak with a human agent?\",\n      \"category\": \"Escalation\",\n      \"system_prompt\": \"<string>\",\n      \"model\": \"gpt-4.1-mini\",\n      \"is_subjective\": false,\n      \"is_objective\": false,\n      \"subjective_type\": \"text\",\n      \"subjective_type_config\": {\n        \"pattern\": \"^\\\\d{10}$\",\n        \"description\": \"10-digit phone number\"\n      },\n      \"objective_options\": [\n        {\n          \"value\": \"interested\",\n          \"condition\": \"Customer expressed genuine interest and agreed to a next step\",\n          \"sub_options\": \"<array>\"\n        }\n      ]\n    }\n  ]\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://api.bolna.ai/dispositions/bulk")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"agent_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"dispositions\": [\n    {\n      \"name\": \"Agent Handover Needed\",\n      \"question\": \"Did the customer explicitly ask to speak with a human agent?\",\n      \"category\": \"Escalation\",\n      \"system_prompt\": \"<string>\",\n      \"model\": \"gpt-4.1-mini\",\n      \"is_subjective\": false,\n      \"is_objective\": false,\n      \"subjective_type\": \"text\",\n      \"subjective_type_config\": {\n        \"pattern\": \"^\\\\d{10}$\",\n        \"description\": \"10-digit phone number\"\n      },\n      \"objective_options\": [\n        {\n          \"value\": \"interested\",\n          \"condition\": \"Customer expressed genuine interest and agreed to a next step\",\n          \"sub_options\": \"<array>\"\n        }\n      ]\n    }\n  ]\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.bolna.ai/dispositions/bulk")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"agent_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"dispositions\": [\n    {\n      \"name\": \"Agent Handover Needed\",\n      \"question\": \"Did the customer explicitly ask to speak with a human agent?\",\n      \"category\": \"Escalation\",\n      \"system_prompt\": \"<string>\",\n      \"model\": \"gpt-4.1-mini\",\n      \"is_subjective\": false,\n      \"is_objective\": false,\n      \"subjective_type\": \"text\",\n      \"subjective_type_config\": {\n        \"pattern\": \"^\\\\d{10}$\",\n        \"description\": \"10-digit phone number\"\n      },\n      \"objective_options\": [\n        {\n          \"value\": \"interested\",\n          \"condition\": \"Customer expressed genuine interest and agreed to a next step\",\n          \"sub_options\": \"<array>\"\n        }\n      ]\n    }\n  ]\n}"

response = http.request(request)
puts response.read_body

{
  "message": "Dispositions created successfully",
  "ids": [
    "3fa85f64-5717-4562-b3fc-2c963f66afa6",
    "7cb91a23-1234-4321-b2fc-1c963f11bde4"
  ]
}

{
  "error": 123,
  "message": "<string>"
}

{
  "error": 123,
  "message": "<string>"
}

{
  "error": 123,
  "message": "<string>"
}

Use bulk create when setting up a new agent with a complete set of dispositions, or when importing a disposition configuration from another source. Either all dispositions are created and linked, or none are — partial results are not possible.

Authorizations

Authorization

string

header

required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Body

application/json

Bulk-create dispositions for an agent.

Request body for atomically creating multiple dispositions linked to an agent.

agent_id

string<uuid>

required

The agent all dispositions will be linked to.

dispositions

object[]

required

Non-empty array of disposition objects to create.

Minimum array length: 1

Show child attributes

Response

Dispositions created successfully

Response returned after a successful bulk-create. The ids array preserves the input order.

message

string

Example:

"Dispositions created successfully"

ids

string<uuid>[]

IDs of the newly created dispositions, in the same order as the input dispositions array.

Example:

[
  "3fa85f64-5717-4562-b3fc-2c963f66afa6",
  "7cb91a23-1234-4321-b2fc-1c963f11bde4"
]

Update DispositionUpdate a disposition. When scoped to an agent, shared dispositions are copied before editing to protect other agents.

⌘I

cURL

curl --request POST \
  --url https://api.bolna.ai/dispositions/bulk \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "agent_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "dispositions": [
    {
      "name": "Agent Handover Needed",
      "question": "Did the customer explicitly ask to speak with a human agent?",
      "category": "Escalation",
      "system_prompt": "<string>",
      "model": "gpt-4.1-mini",
      "is_subjective": false,
      "is_objective": false,
      "subjective_type": "text",
      "subjective_type_config": {
        "pattern": "^\\d{10}$",
        "description": "10-digit phone number"
      },
      "objective_options": [
        {
          "value": "interested",
          "condition": "Customer expressed genuine interest and agreed to a next step",
          "sub_options": "<array>"
        }
      ]
    }
  ]
}
'

import requests

url = "https://api.bolna.ai/dispositions/bulk"

payload = {
    "agent_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "dispositions": [
        {
            "name": "Agent Handover Needed",
            "question": "Did the customer explicitly ask to speak with a human agent?",
            "category": "Escalation",
            "system_prompt": "<string>",
            "model": "gpt-4.1-mini",
            "is_subjective": False,
            "is_objective": False,
            "subjective_type": "text",
            "subjective_type_config": {
                "pattern": "^\d{10}$",
                "description": "10-digit phone number"
            },
            "objective_options": [
                {
                    "value": "interested",
                    "condition": "Customer expressed genuine interest and agreed to a next step",
                    "sub_options": "<array>"
                }
            ]
        }
    ]
}
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    agent_id: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    dispositions: [
      {
        name: 'Agent Handover Needed',
        question: 'Did the customer explicitly ask to speak with a human agent?',
        category: 'Escalation',
        system_prompt: '<string>',
        model: 'gpt-4.1-mini',
        is_subjective: false,
        is_objective: false,
        subjective_type: 'text',
        subjective_type_config: {pattern: '^\d{10}$', description: '10-digit phone number'},
        objective_options: [
          {
            value: 'interested',
            condition: 'Customer expressed genuine interest and agreed to a next step',
            sub_options: '<array>'
          }
        ]
      }
    ]
  })
};

fetch('https://api.bolna.ai/dispositions/bulk', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.bolna.ai/dispositions/bulk",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'agent_id' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'dispositions' => [
        [
                'name' => 'Agent Handover Needed',
                'question' => 'Did the customer explicitly ask to speak with a human agent?',
                'category' => 'Escalation',
                'system_prompt' => '<string>',
                'model' => 'gpt-4.1-mini',
                'is_subjective' => false,
                'is_objective' => false,
                'subjective_type' => 'text',
                'subjective_type_config' => [
                                'pattern' => '^\\d{10}$',
                                'description' => '10-digit phone number'
                ],
                'objective_options' => [
                                [
                                                                'value' => 'interested',
                                                                'condition' => 'Customer expressed genuine interest and agreed to a next step',
                                                                'sub_options' => '<array>'
                                ]
                ]
        ]
    ]
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.bolna.ai/dispositions/bulk"

	payload := strings.NewReader("{\n  \"agent_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"dispositions\": [\n    {\n      \"name\": \"Agent Handover Needed\",\n      \"question\": \"Did the customer explicitly ask to speak with a human agent?\",\n      \"category\": \"Escalation\",\n      \"system_prompt\": \"<string>\",\n      \"model\": \"gpt-4.1-mini\",\n      \"is_subjective\": false,\n      \"is_objective\": false,\n      \"subjective_type\": \"text\",\n      \"subjective_type_config\": {\n        \"pattern\": \"^\\\\d{10}$\",\n        \"description\": \"10-digit phone number\"\n      },\n      \"objective_options\": [\n        {\n          \"value\": \"interested\",\n          \"condition\": \"Customer expressed genuine interest and agreed to a next step\",\n          \"sub_options\": \"<array>\"\n        }\n      ]\n    }\n  ]\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://api.bolna.ai/dispositions/bulk")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"agent_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"dispositions\": [\n    {\n      \"name\": \"Agent Handover Needed\",\n      \"question\": \"Did the customer explicitly ask to speak with a human agent?\",\n      \"category\": \"Escalation\",\n      \"system_prompt\": \"<string>\",\n      \"model\": \"gpt-4.1-mini\",\n      \"is_subjective\": false,\n      \"is_objective\": false,\n      \"subjective_type\": \"text\",\n      \"subjective_type_config\": {\n        \"pattern\": \"^\\\\d{10}$\",\n        \"description\": \"10-digit phone number\"\n      },\n      \"objective_options\": [\n        {\n          \"value\": \"interested\",\n          \"condition\": \"Customer expressed genuine interest and agreed to a next step\",\n          \"sub_options\": \"<array>\"\n        }\n      ]\n    }\n  ]\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.bolna.ai/dispositions/bulk")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"agent_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"dispositions\": [\n    {\n      \"name\": \"Agent Handover Needed\",\n      \"question\": \"Did the customer explicitly ask to speak with a human agent?\",\n      \"category\": \"Escalation\",\n      \"system_prompt\": \"<string>\",\n      \"model\": \"gpt-4.1-mini\",\n      \"is_subjective\": false,\n      \"is_objective\": false,\n      \"subjective_type\": \"text\",\n      \"subjective_type_config\": {\n        \"pattern\": \"^\\\\d{10}$\",\n        \"description\": \"10-digit phone number\"\n      },\n      \"objective_options\": [\n        {\n          \"value\": \"interested\",\n          \"condition\": \"Customer expressed genuine interest and agreed to a next step\",\n          \"sub_options\": \"<array>\"\n        }\n      ]\n    }\n  ]\n}"

response = http.request(request)
puts response.read_body

{
  "message": "Dispositions created successfully",
  "ids": [
    "3fa85f64-5717-4562-b3fc-2c963f66afa6",
    "7cb91a23-1234-4321-b2fc-1c963f11bde4"
  ]
}

{
  "error": 123,
  "message": "<string>"
}

{
  "error": 123,
  "message": "<string>"
}

{
  "error": 123,
  "message": "<string>"
}

Overview

Agents

Calls

Executions

Batches

Inbound

Phone Numbers

Knowledgebases

Dispositions

Providers

Sub-Accounts

Voice

User

SIP Trunks (BYOT)

Violations

Legacy APIs

Bulk Create Dispositions API

Authorizations

Body

Response