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What are Workflow Executions?

An execution is one contact’s journey through a published workflow version. It is created by the Run Workflow API or by starting a campaign, and moves through pendingrunning → a terminal status (completed, failed, cancelled or aborted). On completion, termination_reason carries the label of the end node the contact reached and outcome its declared success / failure / neutral.

Endpoints

These are workflow executions, distinct from call executions. Each agent node inside a workflow execution produces a regular call execution with its own transcript and recording.