Call History by workflow campaign
Call History can now show every call a workflow campaign placed, across all of the campaign’s agents, and download them as one report.- Pick a campaign from the Campaign picker beside the agent picker. The table adds an Agent column, and the agent picker narrows the view to one agent
- The view opens on the whole campaign. A date range narrows it, and clearing the range shows the whole campaign again
- Download Records exports the campaign’s calls in the same CSV format as an agent’s. Large exports are built in the background and emailed to you, as they are for an agent
- The metric cards are hidden for a campaign, and the batch picker and Stop Queued Calls are disabled
Voicemail filter
answered_by_voice_mail=falseon Get agent executions now returns every call that voicemail didn’t answer, including calls where voicemail detection recorded no result, as Call History already does. Before, it returned only calls explicitly markedfalse, which left out most calls- Download Records now works with the Voice mail filter applied, and follows the same rule