🌐 More accurate language switching for multilingual agents
If your voice agent speaks more than one language, it’s now much better at telling when a caller has actually switched languages, instead of reacting to a single stray word.Before: one borrowed word — like an English word inside a Hindi sentence — could make the agent switch languages by mistake.Now:- The agent only switches when the caller speaks a full sentence in another language, or clearly asks for one by name.
- Everyday things like “okay,” a phone number, or an OTP no longer count as a language change, even mid-sentence.
- If the agent misreads a word, it recovers on the caller’s next turn instead of staying stuck in the wrong language.