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What is the Agent Tab?

The Agent Tab is where you define your voice AI agent’s personality, welcome message, and conversation behavior. This is the core configuration that controls how your agent greets callers and responds during conversations.
Agent Tab showing all configuration tabs, welcome message, agent prompt with AI Edit, and hangup settings

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Configuration Options

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Agent Welcome Message

The welcome message is the first thing callers hear when they connect.
Agent Welcome Message field with example greeting and variable syntax hint

Keep It Short

A brief, friendly greeting works best—avoid long announcements

Use Variables

Personalize with {variable_name} syntax (e.g., {customer_name})
A simple “Hello, thanks for calling!” works well for most use cases. Longer greetings can feel robotic.

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Agent Prompt

Define your agent’s personality, behavior, and instructions. This is the brain of your voice AI.
Agent Prompt showing personality, context sections with AI Edit button and variable hints
Use {variable_name} for dynamic content and @ to mention function calling tools in your prompt.

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AI Edit Feature

Use AI to refine and improve your prompts automatically.
Edit Your Agent modal with description field and Re-generate Prompt button
1

Click AI Edit

Click the AI Edit button in the top-right of the Agent Prompt section.
2

Describe Your Changes

Tell the AI what you want to add, remove, or modify in your prompt.
3

Regenerate Prompt

Click Re-generate Prompt to apply AI-powered improvements.
Be specific in your change descriptions—for example: “Make the agent more empathetic when handling complaints” or “Add a step to verify the caller’s email address.”

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Prompt Variables

Make your prompts dynamic with personalized data.
SettingDescription
Define VariablesUse {variable_name} syntax in your prompt
Test VariablesFill in values for testing before live calls
TimezoneSet timezone for time-based variables (e.g., Asia/Kolkata UTC+05:30)
Learn more about using context and variables to personalize calls with caller data.

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Hangup Using Prompt

Let your agent intelligently decide when to end calls based on conversation context.
Hangup using a prompt toggle enabled with conversation completion conditions
1

Enable the Toggle

Turn on Hangup using a prompt to activate intelligent hangup.
2

Define Completion Conditions

Write conditions that determine when a conversation is complete (e.g., “customer confirmed their order” or “all questions answered”).
Without this feature, calls rely on silence detection or timeouts to end. Enable it for more natural conversation endings.

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Next Steps

LLM Tab

Configure language model and knowledge base

Audio Tab

Set up voice and transcription

Tips & Tricks

Best practices for writing prompts

Using Variables

Dynamic personalization with context