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What is Truecaller Verification?

Truecaller verification allows your business name and logo to be displayed on recipients’ phones when your Voice AI agents make outbound calls. This powerful feature significantly increases call answer rates and builds instant trust with your customers by showing them exactly who is calling before they pick up.

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Why Use Truecaller Verification?

Higher Answer Rates

Recipients are significantly more likely to answer calls when they see your verified business name

Brand Recognition

Display your company logo alongside your business name on every call

Build Customer Trust

Verified caller ID establishes credibility and professionalism with customers

Reduce Spam Reports

Identified calls are far less likely to be marked as spam or blocked

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Verification Status States

Your phone number can be in one of the following Truecaller verification states:
Important: When a number is in the Delisting Pending state, calls cannot be made from that number. Remove the number from any active agents and avoid using it until the delisting process is complete.

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How to Request Truecaller Verification

Follow these steps to get your phone number verified with Truecaller:
  1. Navigate to the Phone Numbers page in your Bolna dashboard.
    Bolna dashboard Phone Numbers page displaying phone numbers with Truecaller verification status icons in the Verify on Truecaller column

    Phone Numbers page showing the Truecaller verification icon

    Find the phone number you want to verify and click REQUEST in the Verify on Truecaller column.
    Bolna dashboard Phone Numbers page with Truecaller verification shield icon in the Verify on Truecaller column

    Phone Numbers page showing the option to request Truecaller verification

  2. A verification request form will appear. Enter your Company Name — this is the business name that will be displayed to call recipients when your Voice AI agents make calls.
    Truecaller verification request modal showing company name input field, category selection dropdown, and brand icon upload option

    Truecaller verification form with company name field

  3. Select the Category that best describes your business from the dropdown menu. Categories include Education, Finance & Insurance, Health & Wellness, and many more.
    Truecaller verification form showing expanded category dropdown menu with options like Beauty And Personal Care, Education, Entertainment & Arts, Finance & Insurance, and more

    Select your business category from the dropdown

  4. Choose a Sub-category that more specifically describes your business type. This helps Truecaller accurately classify your business for recipients.
    Truecaller verification form showing sub-category dropdown with specific business types like Aromatherapy Service, Barber's, Beauty Salon, Day Spa, and more

    Select a sub-category for more specific classification

  5. Select the Reason for Calling from the options provided. This tells recipients the purpose of your calls, such as Customer Support, Delivery Confirmation, Front Desk, Recruitment, and more.
    Truecaller verification form showing reason for calling options including Delivery Confirmation, Financial Instrument Announcements, Recruitment or Hiring, Customer Support, and Other

    Choose the primary reason for your outbound calls

  6. Upload your Brand Icon (company logo) that will be displayed alongside your business name.
    Brand Icon Requirements:
    • File format: PNG only
    • Dimensions: Exactly 200 × 200 pixels
    • Use a clear, recognizable version of your logo. Avoid text-heavy images as they may not be legible at small sizes on mobile devices.
  7. Click Submit request to send your verification application. Your number’s status will change to Pending.

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After Submitting Your Request

Once you submit your Truecaller verification request:
1

Review Period

Our team reviews your application to ensure it meets Truecaller’s guidelines
2

Processing Time

Verification typically takes a couple of business days
3

Email Notification

You’ll receive an email notification once your verification is activated
4

Status Update

The status icon will change to when active
You can continue making calls while your verification is pending. The Truecaller display will only appear once the verification is active.

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Viewing Verification Details

For numbers with Pending, Active, or Delisting Pending status, click the status icon to view your verification details including:
  • Company name
  • Category and sub-category
  • Reason for calling
    Truecaller verification status dialog showing company name, business category, sub-category, and reason for calling details for an actively verified phone number

    truecaller Verification Status Shown for Active status here

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How to Delist a Number

If you no longer want Truecaller verification for a phone number, you can request delisting:
1

Open Verification Details

Navigate to Phone Numbers and click the ACTIVE on the verified number.
Truecaller verification current status can be checked by clicking on the Green Check Button

Click on the ACTIVE to check current status

2

Request Delisting

In the verification details dialog, click the Delist verification button.
Truecaller verification details dialog displaying current verification status with a Delist verification button at the bottom

The Truecaller status is shown on the dialog box

3

Confirm Delisting

Your number’s status will change to Delisting Pending while the delisting is being processed internally by the team. Note that once opted for delisting pending outbound and inbound calls on this number will be blocked.
Truecaller verification status showing Delisting Pending state after confirming the delisting request for a phone number

After confirming delisting, the status is shown as such.

Critical Warning: During the delisting process, your phone number cannot be used for calls. This includes both outbound calls and batch campaigns. Make sure to:
  • Remove the number from any active Voice AI agents
  • Pause any scheduled batch campaigns using this number
  • Wait for the delisting to complete before reassigning the number

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Pricing

Truecaller verification is billed as per usage. The charge is:
  • Automatically deducted from your Bolna wallet balance
  • Billed monthly from the date of verification activation
  • Stopped when you delist the number (after the current billing period)

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Frequently Asked Questions

Verification typically takes 1-3 business days. You’ll receive an email notification once your verification is active.
To update your company name, logo, or other details, you’ll need to delist the current verification and submit a new request with the updated information.
Common reasons for rejection include:
  • Brand icon not meeting requirements — must be exactly 200×200 pixels PNG
  • Company name mismatch — name not matching your registered business
  • Incorrect category — category selection not appropriate for your business type
If rejected, you can submit a new request with corrected information.
Yes, you can request Truecaller verification for any phone number purchased through Bolna. Each number is verified and billed separately.
If your wallet balance is insufficient for the monthly renewal, your verification may be suspended. Ensure you maintain adequate balance to keep your verifications active.
Delisting typically takes 1-3 business days. During this time, the number cannot be used for calls.