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Overview

Before purchasing phone numbers on Bolna, all users must submit a compliance application. This regulatory requirement ensures proper verification and compliance with telecommunications regulations in your region.
The compliance application is a one-time requirement. Once approved, you can purchase multiple phone numbers without resubmitting your documents.

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Why Compliance is Required

Telecommunications regulations require phone number providers to verify the identity and legitimacy of businesses using phone numbers for commercial purposes. This helps:
  • Prevent fraud and abuse: Ensures phone numbers are used by verified businesses
  • Regulatory compliance: Meets requirements set by telecommunications authorities
  • Protect customers: Maintains trust and security in voice communications
  • Support legitimate businesses: Enables compliant companies to operate confidently

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Required Documents

To complete your compliance application, you’ll need to prepare the following documents:

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1. Personal Information

  • Full Name: Your complete first and last name as it appears on official documents
  • Company Name: Your registered business or organization name

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2. CIN Certificate (Corporate Identification Number)

  • File Format: PDF only
  • File Size: Maximum 10 MB
  • Requirements:
    • Official CIN certificate issued by your country’s corporate registry
    • Must be clear and legible
    • Should contain your company’s registration details
The CIN certificate is issued by the Ministry of Corporate Affairs (or equivalent regulatory body) when you register your company. If you don’t have a digital copy, you can scan or photograph the original document and convert it to PDF.

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3. GST Registration

  • GST Number: Your Goods and Services Tax registration number
  • GST File:
    • File Format: PDF only
    • File Size: Maximum 10 MB
    • Requirements: GST registration certificate or proof of registration
Ensure your GST number matches exactly with your GST certificate. Any mismatch may delay the approval process.

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Data Privacy and Security

Your compliance documents are handled with the highest standards of security:
  • Encrypted Storage: All uploaded documents are encrypted at rest and in transit
  • Limited Access: Only authorized compliance team members can access your documents
  • Regulatory Compliance: We comply with data protection regulations including GDPR
  • Secure Deletion: Documents are securely deleted after the regulatory retention period
We never share your compliance documents with third parties except as required by law or regulatory authorities.

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Ready to Submit Your Application?

Now that you understand the compliance requirements, follow our detailed step-by-step guide to submit your application:

How to Submit Your Compliance Application

Complete walkthrough of the submission process, review timeline, and troubleshooting common issues

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Need Help?

If you have questions about the compliance requirements or need assistance:

Purchase Phone Numbers

Step-by-step guide to buying phone numbers after compliance approval

Making Outbound Calls

Learn how to use your purchased numbers for outbound calling

Receiving Incoming Calls

Set up inbound call handling with your Voice AI agents

FAQs

Frequently asked questions about Bolna Voice AI
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