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Before submitting, make sure you understand the compliance requirements including required documents (CIN certificate, GST registration) and data privacy policies.

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How to Submit Your Compliance Application

1

Navigate to Compliance Application Page in your Accounts section

Visit the Compliance Application page on your Bolna dashboard and click the “Create a new Application” button to initiate the process.
2

Fill in Personal Details

Enter your complete information:
  • First Name: Your legal first name
  • Last Name: Your legal last name
  • Company Name: Your registered business name
3

Upload CIN Certificate

Click the “Drag and drop your file here, or click to browse” area under the CIN Certificate section.Select your CIN certificate PDF file (must be under 10 MB). The file will be uploaded automatically.
4

Enter GST Details

Provide your complete GST number in the format provided by your tax authority (e.g., ABCDEFGHIJKL1234).
5

Upload GST Certificate

Click the upload area under the GST File section and select your GST registration certificate or proof of registration (PDF format, maximum 10 MB).
6

Review and Submit

Double-check all information and uploaded documents for accuracy. Once you’re satisfied, click “Create Application” to submit your compliance application for review.

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Application Review Process

After submitting your compliance application:
  1. Initial Review: Our compliance team will review your application within 12-24 business hours
  2. Verification: We verify the authenticity of your documents with relevant authorities
  3. Approval Notification: You’ll receive an email notification once your application is approved
  4. Start Purchasing: After approval, you can immediately start purchasing phone numbers
If additional information is required, our team will contact you via email. Please monitor your inbox and respond promptly to avoid delays.

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Common Issues and Solutions

Ensure your file meets these requirements:
  • File format is PDF
  • File size is under 10 MB
  • File is not corrupted or password-protected
If issues persist, try converting your document to PDF using a different tool or compressing it to reduce file size.
The CIN (Corporate Identification Number) certificate is required for registered companies. If you’re:
  • A registered company: Contact your country’s corporate registry to obtain a copy
If your GST registration is still being processed, please wait until you receive your official GST certificate before submitting the compliance application. You can still explore Bolna’s features using our demo numbers.
Most applications are reviewed within 12-24 business hours. Complex cases requiring additional verification may take up to 2 business days. You’ll receive email updates throughout the process.
Once submitted, you cannot directly edit your application. If you need to make changes or correct errors, contact our support team at support@bolna.ai with your application details.
If your application is rejected, you’ll receive an email explaining the reason. Common reasons include:
  • Unclear or illegible documents
  • Mismatched information
  • Invalid or expired certificates
You can resubmit your application with corrected documents.

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Next Steps

After your compliance application is approved:
  1. Purchase Phone Numbers: Browse and buy dedicated phone numbers for your Voice AI agents
  2. Make Outbound Calls: Start making outbound calls using your purchased numbers
  3. Receive Inbound Calls: Set up your agents to handle incoming calls
  4. Scale Your Operations: Explore batch calling for high-volume campaigns

Compliance Requirements Overview

Learn about compliance requirements, required documents, and data security

Purchase Phone Numbers

Buy dedicated phone numbers after compliance approval

Making Outbound Calls

Use your purchased numbers for outbound calling

FAQs

Frequently asked questions about Bolna Voice AI
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