What is Agent Setup?
Agent Setup is where you configure and fine-tune your Voice AI agents. Access it from the Bolna Platform after creating or selecting an agent.
Your Agents Sidebar
The left sidebar shows all your agents and provides quick access to create or import agents.
| Action | Description |
|---|---|
| + New Agent | Create a new agent using Auto Build, Pre-built templates, or from scratch |
| Import | Import an existing agent configuration using an agent ID |
| Search | Quickly find agents by name |
| Agent List | Click any agent to open its configuration |
New agents are created in draft status until you save them.
Agent Header
The header bar displays key information and quick actions for your selected agent.
| Element | Description |
|---|---|
| Agent Name | Your agent’s display name |
| Agent ID | Copy for API integrations |
| Share | Generate a shareable link for team collaboration |
| Cost per min | Estimated cost breakdown per minute |
| Routing | Active routing region (e.g., India routing) |
| Provider Status | Status indicators for Transcriber, LLM, Voice, Telephony |
Get call from agent
Receive a test call on your phone number
Set inbound agent
Configure this agent for inbound calls
Configuration Tabs
Configure every aspect of your agent using the 8 specialized tabs.
Agent
Prompts & welcome message
LLM
Model & knowledge base
Audio
Voice & transcription
Engine
Latency & interruptions
Call
Telephony & voicemail
Tools
Functions & APIs
Analytics
Webhooks & extraction
Inbound
Caller matching
Testing & Saving
Test your agent before deploying and save your changes.
Testing Options
| Method | Description | Best For |
|---|---|---|
| Chat with agent | Text-based conversation testing | Quick prompt iteration and debugging |
| Get call from agent | Receive a test call on your phone | Real-world voice experience |
| Test via browser | Make calls directly from your browser | Testing without using phone minutes |
Save & Manage
| Action | Description |
|---|---|
| Save agent | Save your configuration — changes only take effect after saving! |
| See all call logs | View call history, recordings, and transcripts |
| Delete | Remove the agent (use with caution) |
Quick Links
Create an Agent
Step-by-step guide to creating your first agent
Import an Agent
Import existing agent configurations
Buy Phone Numbers
Purchase phone numbers for inbound calls
Call History
View call logs, recordings, and transcripts