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The Tools Tab is where you connect external tools and APIs that your agent’s LLM can call during live conversations. This lets your agent take real-time actions like booking appointments, transferring calls, or fetching data from your own backend.
Bolna Tools Tab with Function Tools for LLM Models header, Add Tool section showing Calendar Availability, Book Appointment, and Transfer Call cards with Add buttons, and Add a Custom Tool section with Write manually and Generate from cURL options

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Built-in Tools

Bolna provides ready-to-use tools for common voice agent workflows. Click + Add next to any tool to enable it for your agent.

Calendar Availability

Check open meeting slots from Cal.com in real-time during a call

Book Appointment

Create calendar bookings directly via Cal.com during the conversation

Transfer Call

Route the call to a human agent or another phone number

Custom Function

Connect any external API endpoint with a custom function schema

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Custom Functions

For integrations beyond the built-in tools, use Custom Functions to connect any API endpoint. You can create a custom function in two ways:
Bolna Add a Custom Tool section with Custom Function card showing Write manually button and Generate from cURL button side by side

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Write Manually

Click Write manually to open a JSON editor where you define the function schema from scratch. This gives you full control over the function name, description, parameters, and API configuration.
Bolna custom function configuration modal with a dark code editor showing JSON schema with name test, description, pre_call_message, parameters with startTime and endTime properties, key set to custom_task, and value object with method GET, url, api_token, and headers fields
The fields name, description, key, and method are mandatory. The key must always be set to "custom_task". Do not change this value.

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Generate from cURL

Click Generate from cURL to paste an existing cURL command. Bolna will parse the request and auto-generate a function schema that you can review and edit before adding it to your agent.
Bolna Generate function from cURL modal with a text area containing a sample curl GET request to api.bolna.ai with Authorization Bearer header, Cancel button in red and Generate function button in blue
After clicking Generate function, Bolna parses the cURL and produces a ready-to-edit function configuration:
Bolna generated custom function configuration showing name get_agent, description Called when user asks to get agent details by agent ID, pre_call_message One moment while I fetch the details, parameters object, key custom_task, value with method GET, url https://api.bolna.ai/v2/agent/agent_id, api_token, and headers
The cURL import is a starting point. Always review the generated function name, description, and parameters before submitting. See the Custom Functions guide for a detailed walkthrough.

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Pre-call Webhook (optional)

Each custom tool also has two optional inputs to fire a pre-call webhook before the tool’s main API call runs:
  • Pre-call webhook URL — the endpoint to notify. If left blank, the agent-level Webhook URL is used.
  • Pre-call webhook parameters — the JSON body template, with %(field)s substitution for the tool’s arguments. Leaving this empty disables the pre-call webhook.
Both save with the tool and round-trip on edit.

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Managing Added Tools

Once you add a tool, it appears as a configurable card in the Tools Tab.
ActionHow to do it
ConfigureClick the tool card to edit its parameters and API connection
DeleteClick the delete icon on the tool card to remove it

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Next Steps

Custom Functions Guide

Full schema reference, examples, and best practices

Transfer Calls

Set up call routing to human agents

Analytics Tab

Configure webhooks and post-call analytics

Context Variables

Pass dynamic data into your function tools