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Open Agent Studio

Agent Studio is where you configure and fine-tune your Voice AI agents. Open Build → Agent Studio in the Bolna Platform sidebar, then create or select an agent. To generate a complete agent from a short description instead of configuring each tab yourself, use Auto Build.
Agent Studio with the Build, Deploy and Monitor sidebar, a Your Agents panel listing agents, the selected agent's header with Voice engine Cascaded and cost per minute, the seven configuration tabs, the Agent Welcome Message and Canvas cards, and Save agent and Get a call from agent buttons

Agent Studio on Bolna Platform

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Your agents sidebar

The left sidebar shows all your agents and provides quick access to create or import agents.
Your Agents panel with Import and New Agent buttons, a Search agents box and two agent rows, each with a three-dot menu

Your Agents Sidebar

New agents are created in draft status until you save them.

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Agent header

The header bar displays key information and quick actions for your selected agent.
Agent header with the editable agent name, a Voice engine selector set to Cascaded, copy Agent ID and call history icon buttons, a Cost per min bar split into Agent Cost, Telephony and Platform with a Preferred Price badge and an India routing label

Agent Header with Status and Actions

Inbound number assignment now lives inside the Calling tab under Inbound Calling — see the Inbound Calling settings.

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Configuration tabs

Configure every aspect of your agent using the 7 specialized tabs.
Row of seven configuration tabs — Agent, Intelligence, Languages, Calling, Engine, Tools and Extractions — with Agent selected

Agent Configuration Tabs

Agent

Prompts & welcome message

Intelligence

Model & knowledge base

Languages

Voice & transcription

Calling

Telephony, inbound & call timing

Engine

Latency & interruptions

Tools

Functions & APIs

Extractions

Webhooks & extraction
The former Inbound tab has been merged into Calling. Toggle on Inbound Calling there to pick an inbound number, match callers to a database and set spam limits — see Inbound Calling settings.
The seven tabs above apply to the Cascaded voice engine. Realtime (Beta) agents use six tabs: Agent, Model, Calling, Engine, Tools, Extractions. Their Model tab replaces the separate Intelligence and Languages tabs.

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Testing & saving

Test your agent before deploying and save your changes. All actions sit in the bottom-right action bar of the editor: Save agent, Get a call from agent, and a dropdown arrow that opens the other test options.
Bottom-right action bar with Save agent and Get a call from agent buttons and an open dropdown listing Chat with agent, Web Call (Beta) and Get a call from agent, each with a one-line description

Save agent button and the Test options dropdown

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Testing options

Click the arrow next to Get a call from agent to open the Test options dropdown.
Pro tip: Use “Chat with agent” for quick iterations, then validate with a real phone call before deploying!

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Save & manage

Remember to save! Your changes won’t apply until you click Save agent.

Import an agent

Import existing agent configurations

Buy phone numbers

Purchase phone numbers for inbound calls

Call history

View call logs, recordings, and transcripts

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Next steps

Agent tab

Configure prompts and welcome message

Intelligence tab

Choose your language model and knowledge base

Languages tab

Set up voice and transcription

Knowledge base

Upload documents for context-aware responses