Skip to main content

​
Overview

Bolna provides multiple ways to create a Voice Call Agent for automated phone calls. Choose the method that works best for your use case.
Agent Setup page showing Your Agents sidebar, configuration tabs, and agent details

​
Getting Started

Navigate to Agent Setup in the left sidebar and click + New Agent to create a new agent.
Agent Setup sidebar showing Import and New Agent buttons with agent list
When you click + New Agent, you’ll see two options:

Auto Build Agent

AI generates your agent based on your description

Pre built Agents

Start with ready-to-use templates

​
Auto Build Agent

Answer a few questions about your use case, and Bolna’s AI generates the prompts and configurations for you.
Auto Build Agent modal with fields for name, languages, call objective, next steps, FAQs, and sample transcript
1

Enter Agent Name

Give your agent a descriptive name (e.g., “Customer Support - E Commerce”).
2

Select Languages

Choose the languages your agent should support (English, Hindi, etc.).
3

Describe Your Call Objective

Tell the AI what you want to achieve in this call (be descriptive!).
4

Define Next Steps

Describe what should happen after the call is completed.
5

Add FAQs & Documents (Optional)

Provide any FAQs, business documents, or additional information.
6

Include Sample Transcript (Optional)

Provide example conversations to guide the agent’s behavior.
7

Generate Agent

Click Generate Agent to create your customized agent.
Pro tip: The more detail you provide in the call objective, the better your AI-generated agent will be!

​
Pre built Agents

Start with a ready-to-use template designed for common calling scenarios like Customer Support, Lead Qualification, Recruitment, Onboarding, and more.
Pre built Agents selection showing templates for Recruitment, Lead Qualification, Onboarding, Customer Support, Survey, and more
Browse all templates in the Agents Library to explore the full list of pre-built agents.

​
Build from Scratch

Click “I want to create an agent from scratch” at the bottom of the modal to create a new agent with default settings. The agent will appear in your dashboard ready for you to customize.
Option to create an agent from scratch with default settings
Learn how to configure your agent in the Agent Setup Guide.

​
Import Agent

Already have an agent configuration? Import an existing agent to reuse or share agents across projects.

How to Import Agents

Step-by-step guide to importing agent configurations

​
Next Steps

Agent Setup Guide

Learn all agent configuration options

Agents Library

Browse ready-to-use agent templates

Tips & Tricks

Best practices for prompting

Tool Calling

Integrate tools and APIs