Why Do You Need Regulated Numbers?
To make commercial or telemarketing calls in India, businesses must use regulated phone numbers issued under TRAI guidelines. These numbers require registration on the DLT (Distributed Ledger Technology) platform before they can be used.| Number Series | Use Case | Telephony Provider |
|---|---|---|
| 140-series | Telemarketing and promotional calls | Vobiz |
| 160-series | Transactional and service calls (banking, insurance, etc.) | Plivo |
DLT registration is mandatory to procure 140 or 160-series numbers from Indian telephony providers.
140-Series Numbers (Telemarketing)
140-series numbers are used for promotional and telemarketing calls. Bolna uses Vobiz as the telephony provider for Indian calling, and Vobiz recommends registering on the TATA Teleservices DLT portal.Registration Process
Register as Principal Entity on DLT
Visit the TATA Teleservices DLT portal and select Register as Principal Entity.
Complete Digital KYC
Upload the following documents during registration:
| Document | Details |
|---|---|
| Certificate of Incorporation | Issued by Ministry of Corporate Affairs (MCA) / Registrar of Companies |
| GST Certificate | Copy of your GST registration |
| Company PAN Card | PAN card in the company’s name |
| Director List & MOA | Memorandum of Association with the list of directors |
| Letter of Authorization (LOA) | Signed by the director whose name is mentioned in the MOA |
The LOA must be signed by a director whose name appears in the Memorandum of Association (MOA). Download the sample LOA template from the DLT portal, fill in the required details, and get it signed before uploading.
Submit Letter of Authorization (LOA)
Submit the LOA with your official mobile number and email ID. OTPs for verification will be sent to these details during the registration process. Contact compliance@bolna.ai to solicit a sample LOA.
160-Series Numbers (Transactional & Service Calls)
160-series numbers are used for transactional and service communication such as banking alerts, insurance reminders, and regulatory notifications. These require additional provisioning through Plivo after DLT registration.Documents Required
RBI / SEBI Certificate
Required as proof of regulatory compliance during Header registration on DLT
Certificate of Incorporation & GST
COI and GST Certificate for Plivo KYC verification
PE & TM IDs
Principal Entity ID and Telemarketer ID, generated after DLT registration
Compliance Application Name
Your compliance name to be shared with Plivo during provisioning
Provisioning Process
Register on the DLT Portal
Complete your DLT registration as a Principal Entity (same process as the 140-series registration above). This generates your PE ID and TM ID.
Submit KYC to Plivo
Share your Certificate of Incorporation (COI) and GST Certificate with Bolna for Plivo KYC verification.
Share your PE & TM-ID with Bolna
Provide your PE-ID, TM-ID, and compliance application name to Bolna for verification with Plivo.
Plivo Allocates the 160-Series Number
Plivo will verify the submitted details and allocate the 160-series number to your Plivo KYC previously done on your Bolna account.
Complete Header Registration on DLT
Register your Header on the DLT portal. Submit the RBI / SEBI Certificate as proof of regulatory compliance during this step.
Obtain URN & Share with Bolna
After Header registration, obtain your URN (Unique Reference Number). Share the URN and the approval screenshot with Bolna. Bolna will ensure Plivo coordinates with TATA Teleservices for header approval.
Complete Template Registration on DLT
Once the header is approved, proceed with Template registration on the DLT portal.