Voice AI for Candidate Management
Hyreo’s 24x7 Candidate Helpline for Enterprises, powered by Bolna
Hyreo powers candidate engagement for some of the world’s largest enterprises. They needed a way to manage high volumes of candidate interactions—especially during post-offer stages—without overloading their recruiter teams.
By deploying Bolna as an AI Relationship Manager, Hyreo now ensures timely follow-ups, real-time support for candidates, and proactive issue escalation, leading to improved candidate experience and reduced offer drop-offs.
The Numbers
- Monthly cumulative talk time
- 50 hours
- Monthly call minutes growth rate
- 50.00%
- Hourly peak parallel conversations
- 100
- Voice AI call conversations
- 5000
THE PROBLEM
Scaling Candidate Support Without Burning Out Recruiters
Hyreo’s recruitment teams were spending excessive time on manual follow-ups—chasing updates on notice periods, resignations, and joining dates. There was no scalable way to handle high volumes of post-offer candidate queries, and human-led support didn’t scale with enterprise hiring demands. Worse, candidate drop-offs often came without warning, as there was no system to detect early signs of disengagement.
Inefficient candidate management
Endless repeated mails and calls to candidates to collect ever changing details regarding CTC, joining date etc.
No scaleable helpline for candidates
Impossible to provide 24x7 helpline to discuss candidate queries and unforseen changes.
Risk of candidate churn
No early warning system for candidates being unsatisfied with offers and going cold / rejecting job
THE BOLNA INTERVENTION
How Bolna Drove Candidate Engagement with Enterprise Hiring at Scale
Hyreo deployed Bolnas Voice AI agents to handle post-offer communication with consistency, speed, and scale. Routine updates—like resignation status and notice periods—are now collected autonomously through a single AI-driven call. The always-on helpline supports candidate queries round-the-clock, while at-risk candidates are proactively identified and engaged before they drop off.
Seamless information collection
AI collects all relevant data points like resignation status, notice period etc with just one call, autonomously.
Always available candidate helpline
24x7 available call-line to resolve queries , discuss contract, solve concerns and redirect if required.
Proactive risk detection & escalation
AI detects at-risk candidates identifies points of contention and immediately alerts the right POC.
LEARNINGS
Scalable Impact on Cost, Coverage & Candidate Confidence
Bolna enabled 100% call coverage, with over 90% of conversations capturing all required data points—eliminating manual follow-ups. The AI-led system reduced outreach costs by 60% and cut recruiter effort by 80%. Importantly, it flagged and engaged 12% of at-risk candidates instantly, allowing timely escalations and reducing last-minute offer drop-offs.
100% call coverage
>90% conversations ended with 100% data point completion.
Massive Reduction in Costs and Time
Reduced costs by 60% per candidate reach out,
saved upto 80% of recruiter time.
Candidate query escalation
12% of candidates were idnetified as at-risk candidates and had immediate conversations to discuss contract.
Live Recordings
Sakshi
Candidate wanted to negotiate salary before accepting the offer
Agent escalated the query to the hiring manager
Prashant
Post-offer engagement with the candidate
Resignation letter was missing, candidate was asked to email it to the hiring manager
Neha
Understood unavailability & that the candidate has not read the offer letter
Scheduled interview for preferred time slot