Privacy Policy

Last updated: 28th March, 2025

1. Introduction

This Privacy Policy (“Policy”) governs your use of the software application Bolna AI (“Application”) provided by Whismurwave Inc, doing business under the brand name Bolna (“we,” “us,” or “our”). This Policy explains how we collect, use, and protect information obtained through your download, registration, and/or use of the Application and affiliated services (collectively, the “Services”).

By accessing or using our Services, you agree to the collection and use of your information in accordance with this Policy. If you do not agree with any part of this Policy, please discontinue use of our Services.

2. Information We Collect

  1. Information You Provide Voluntarily
    • Registration Data: Name, email, age, username, password, etc. required for registration.
    • Transaction Data: Details on purchases, offers, or features used.
    • Customer Support: Info provided during help or inquiry requests.
    • Payment Information: Credit card or other payment details.
    • User-Submitted Content: Any data entered or uploaded through use of the Application.
  2. Usage Data and Call Details
    • Call Transcripts and Recordings: We collect and may review call content. Admins may access these in full.
    • Caller and Recipient Numbers: Phone numbers involved in calls are collected and accessible to administrators.
  3. Automatically Collected Information
    • Device and Usage Data: IP, OS, browser, and interaction data.
    • Cookies and Similar Technologies: Used to track interactions. Disabling cookies may affect features.

3. How We Use Your Information

  • Provision of Services: Delivering and enhancing core features.
  • User Support: Addressing inquiries and providing help.
  • Payments and Transactions: Processing payments and maintaining records.
  • Communication: Sending account updates, service info, and marketing (with consent).
  • Legal Compliance: Meeting legal obligations and defending rights.
  • Analytics: Studying usage to enhance experience and performance.

4. Sharing Your Information

  1. No Sale or Rental: We do not sell or rent your personal data for marketing.
  2. Service Providers: Third parties assisting us (e.g. payment processors) are bound by confidentiality.
  3. Legal Obligations: Data may be shared for legal compliance or protection purposes.
  4. Business Transactions: User data may be transferred during mergers, acquisitions, or similar events.

5. Data Retention

  1. General Retention Period: We keep your data as long as your account is active or as needed.
  2. Deletion Upon Request: You can request deletion by writing to hello@bolna.ai.
  3. Automatic Wipe After Inactivity: After 3 years of inactivity, your data will be removed from active databases.

6. Security Measures

We use commercially reasonable methods (encryption, access controls, secure servers) to protect your data. However, no system is 100% secure. By using our Services, you acknowledge that you do so at your own risk.

7. Your Rights

  1. Access and Update: You may access and update your info by logging in or emailing us.
  2. Deletion: You may request deletion of your data, subject to legal obligations.
  3. Opt-Out: Unsubscribe from marketing via email instructions or by contacting us.

8. Disclaimers and Limitations of Liability

  • Scope of Liability: We disclaim liability for unauthorized access to servers or stored data.
  • Third-Party Services: We are not responsible for privacy practices of third-party services linked to ours.

9. Changes to This Privacy Policy

We may update this Policy at any time. Changes take effect upon posting. Continued use of the Services indicates acceptance of the updated terms.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at:
Email - hello@bolna.ai

By using the Application or our Services, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.