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summary → No change required. summary continues to work, sourced from the Call Summary extraction.
The Call Summary extraction runs on every call and populates the flat top-level summary key in webhook payloads, replacing the legacy summarization task as the source.

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No integration change

Keep reading summary as before. The field is a string at the top level of the execution, and its CSV column name is unchanged.

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Before and after

Wording may differ from the legacy task for an identical call, because the prompt structure differs. Diff the two over a few days of live calls if summary text feeds anything downstream, such as a ticket body, a CRM note, or a report someone reads.
Calls with no user speech. On accounts with this enabled, a call where the customer never speaks (voicemail, an immediate hangup, dead air) returns the string No User Turn Detected in summary. Anything persisting summary into a record a human will read should check for it first. See Calls with no user speech.

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Removing the legacy task

The legacy summarization task lived in the agent’s tasks array. It is stripped from the configuration handed to the engine, so an agent still carrying one runs nothing from it. Leaving it in the stored configuration is harmless; it no longer runs.

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Other features

Extraction

extracted_data · flat keys

Custom analytics

custom_extractions

Agent extraction

agent_extraction

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Next steps

Using extractions

Configure extractions in the dashboard

Dispositions API

Manage extractions programmatically

Webhooks

Receive extraction data in real-time