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summary → No change required — 18 September 2026. summary continues to work, sourced from the Call Summary extraction.
The Call Summary extraction runs on every call and populates the flat top-level summary key in webhook payloads, replacing the legacy summarisation task as the source.

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No integration change

Keep reading summary as you do today. The field stays a string at the top level of the execution, and its CSV column name is unchanged.

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Before and after

Wording may differ from the legacy task for an identical call, because the prompt structure differs. Diff the two over a few days of live calls if summary text feeds anything downstream, such as a ticket body, a CRM note, or a report someone reads.
Calls with no user speech, from 18 September. From 18 September 2026, on calls where the customer never speaks (voicemail, an immediate hangup, dead air), summary will return the string No User Turn Detected. Anything persisting summary into a record a human will read should check for it first. See Calls with no user speech.

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Removing the legacy task

This is not a dashboard toggle, and PATCH /agent/{id} will not do it. The task lives in the agent’s tasks array, so only a full PUT /v2/agent/{agent_id} can drop it. Email support@bolna.ai and we will remove it, or send the full agent config yourself if you already manage agents that way. Leaving it in place is also fine, since it stops populating on 18 September either way.

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Other features

Extraction

extracted_data · flat keys

Custom Analytics

custom_extractions

Agent Extraction

agent_extraction

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Next Steps

Using Extractions

Configure extractions in the dashboard

Dispositions API

Manage extractions programmatically

Webhooks

Receive extraction data in real-time