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Stuck on something, or think you’ve found a bug? Here’s where to look and who to contact, depending on what you need.

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Community & Resources

Slack Community

Ask questions and get real-time help from the Bolna team and other builders.

Documentation

Search these docs from the bar at the top of any page, or browse the sidebar by topic.

FAQs

Quick answers to the questions we hear most often — pricing, concurrency, phone numbers, and more.

Agent Templates

Ready-made prompts and configs for common use cases — lead qualification, support, scheduling, and more.

YouTube

Tutorials, demos, and walkthroughs for building and deploying voice agents.

Status Page

Check real-time platform status, ongoing incidents, and maintenance notices before filing a report.
Before reaching out, check the Status Page — if there’s an ongoing incident, it’s likely already being tracked there.

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Direct Support Channels

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What to Include When Reporting an Issue

The faster we can reproduce a problem, the faster we can fix it. Include the following details depending on the issue type.
  • Agent ID and agent type (single-prompt or graph agent)
  • What you expected the agent to do vs. what it actually did
  • Steps to reproduce, including any inputs or user_data variables passed
  • The relevant execution_id and conversation transcript, if the issue happened on a live or test call
  • The execution_id (call ID), phone number, and timestamp of the call
  • Direction (inbound/outbound) and telephony provider used
  • A description of the issue — latency, dropped audio, wrong transcription, premature hangup, etc.
  • Raw logs for the call, pulled via Get Execution Raw Logs or the debug-bolna-calls view in the dashboard
  • Browser and version
  • Steps to reproduce
  • Screenshots or the exact error message shown
  • The account email associated with your Bolna workspace
  • The batch_id and affected recipient row(s) from your CSV
  • Expected vs. actual outcome for those recipients
  • Whether the issue affects the whole batch or specific recipients — see Batch Calling

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Enterprise Support

Enterprise customers get a dedicated Slack channel with premium support, priority response times, and a dedicated engineer who knows your use case. See the Enterprise Plan or reach out at enterprise@bolna.ai.