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Before deploying extractions to production, test them against sample or real transcripts to validate accuracy and refine your prompts.
Test Extractions side panel with Sales Call, Support Call and Appointment sample transcript buttons, Paste and Import tabs above a transcript text area, an Override LLM model for test run checkbox and a Run Test button

Test Extractions panel with a sample transcript loaded

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How to test extractions

1

Click Test Extractions

In the Extractions section, click the Test Extractions button to open the testing modal.
2

Choose a Transcript

Select from sample transcripts (Sales Call, Support Call, Appointment) or provide your own:
  • Paste - Paste a transcript directly into the text area
  • Import - Upload a transcript file
3

Run Test

Click the Run Test button to process the transcript through all your extraction templates.
4

Review Results

View extraction results organized by category. Each extraction shows:
  • SUBJECTIVE - Free text responses generated by the LLM
  • OBJECTIVE - Pre-defined values selected by the LLM
Test Extractions panel scrolled to an Extraction Results section showing Extracted Data for the Lead Qualification category and Lead Quality extraction with subjective null, objective hot_lead, confidence 0.9, confidence label High and a reasoning objective paragraph

Extraction Results after running a sample transcript

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Understanding test results

Extraction results are displayed hierarchically by category. Each extraction shows its full result including confidence and reasoning:
Example:
null appears when an extraction type isn’t configured or no matching value is found. Low-confidence results (below 0.5) are worth reviewing manually.

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Testing best practices

Test your extractions against various conversation types to ensure they work across different scenarios.
If using both free text and pre-defined answers, verify both are extracting correctly.
If results aren’t accurate, edit your extraction prompts and conditions, then test again.
For production validation, test with actual call transcripts from your agent.

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Sample transcripts

The Test Extractions interface provides three sample transcript types:
  • Sales Call - Conversation about products and services
  • Support Call - Customer support interaction
  • Appointment - Scheduling and booking conversation
These samples help you quickly validate extraction logic without needing your own transcripts.

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Next steps

Output format & results

Extract data from conversations