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How to make outbound calls with Bolna?

Bolna Voice AI enables you to make outbound calls in three ways: using Bolna’s default phone numbers, purchasing dedicated numbers from Bolna, or connecting your own telephony provider. Choose the option that best fits your use case and brand requirements.

Can I use Bolna’s default numbers for outgoing calls?

By default, you can make outbound calls using Bolna’s centralized phone numbers.

How to use your own dedicated phone number?

Method 1. Purchase a phone number from the Bolna Dashboard.

Please refer to a step by step tutorial for purchasing phone numbers on Bolna.

Purchasing phone numbers on Bolna


Method 2. Connect your telephony account and use your own phone numbers.

Connect your Twilio account

Use your own Twilio phone numbers with Bolna

Connect your Plivo account

Use your own Plivo phone numbers with Bolna

Connect your Vobiz account

Use your own Vobiz phone numbers with Bolna

Connect your Exotel account

Use your own Exotel phone numbers with Bolna

How to make outbound calls from the dashboard?

1

Click "Get a call from agent" in Agent Studio

Open your agent in Agent Studio and click Get a call from agent in the bottom-right action bar (it is also available under the Test options dropdown next to it).
Agent Studio bottom action bar showing the Save agent button, the Get a call from agent button and the Test options dropdown arrow

Get a call from agent button in the Agent Studio action bar

2

Choose the calling-from number and enter the number to call

Pick a shared Bolna number or one of your own purchased/connected numbers under Calls can be made using, enter the Testing number with its country code and click Call.
Place outbound calls dialog with the Calls can be made using dropdown set to a shared Bolna number, a Testing number field with country selector, and the call button

Place outbound calls dialog

If the agent has outbound call timing restrictions enabled and you are outside the allowed window, the dialog shows a warning and the button becomes Bypass & Call.

How to make outbound calls using APIs?

Use /call API to place the call to the agent

How to make outbound calls using Zapier & Make.com?

Create outbound calls on Zapier

Connect Zapier to start making outbound calls using Bolna Voice AI agents

Create outbound calls on Make.com

Connect Make.com to start making outbound calls using Bolna Voice AI agents

Next steps

Ready to start making outbound calls? Set up your first agent or explore related features: For receiving calls instead, see how to handle inbound calls.