Bengaluru, India – Bolna AI, a Y Combinator Fall 2025 company, is transforming how Indian enterprises handle voice communications at scale. The Voice AI orchestration platform enables businesses to automate millions of customer calls across sales, support, collections, and recruitment with intelligent agents that understand India's linguistic diversity.
The India Challenge: Beyond Translation
India's business landscape presents unique challenges that global voice AI solutions struggle to address. With over 20 languages and 200+ dialects, conversations frequently switch mid-call from Hindi to Hinglish to regional languages. Traditional solutions require massive human teams that cannot scale economically or handle this complexity.
"In India, phone calls remain the backbone of business operations – from banks managing loan collections to e-commerce companies confirming deliveries," said Prateek Sachan, Co-Founder of Bolna AI. "We're enabling enterprises to automate these conversations while maintaining the natural, adaptive intelligence that Indian customers expect."
Purpose-Built for Indian Enterprises
Bolna AI addresses three critical gaps in the market:
Linguistic Complexity at Scale: The platform handles natural conversations across 10+ Indian languages including Hindi, Tamil, Telugu, Bengali, Marathi, and Hinglish, with understanding of 50+ regional accents and seamless mid-conversation language switching.
Smart Model Routing: Rather than forcing a one-size-fits-all approach, Bolna automatically selects optimal AI model combinations for each context – whether it's a delivery driver in Bangalore requiring low-latency Kannada support or an engineering recruitment call demanding higher reasoning capability.
Cost-Efficiency Engine: Built for India's price-sensitive market, Bolna's platform intelligently routes calls using pre-recorded inserts for common responses, smaller vertical-focused models where appropriate, and dynamic provider selection to minimize costs without sacrificing quality.
Enterprise-Grade Performance, Startup Speed
Currently powering over 500,000 minutes of calls monthly, Bolna delivers:
Sub-500ms latency
for natural conversation flow
Interruption handling
that mimics human dialogue
24/7 availability
across multiple languages and accents
250+ concurrent calls
during peak operations
Complete workflow control
for enterprises to define agent intelligence, tone, and business logic
"Bolna handles the complexity of voice infrastructure, so enterprises can automate calls faster, better, and cheaper at scale," said Maitreya Wagh, Co-Founder of Bolna AI. "We give businesses the power to build and deploy Voice AI Agents directly from their transcripts and FAQs."
Proven Results Across Industries
Leading companies across BFSI, e-commerce, edtech, and recruitment are already leveraging Bolna's platform:
Awign
automated technical screening interviews, reducing costs while maintaining structured candidate insights
Hyreo
improved candidate experience with 24/7 AI helplines, achieving 96.55% call minutes growth
GoKwik
scaled to 400,000+ unique e-commerce engagements with 250+ peak concurrent calls
Hypothesis
recovered ₹2.5 Cr+ in revenue through automated recovery calls
Futwork
launched national campaigns handling 10,000+ daily calls with seamless human escalation
Developer-First, No-Code Friendly
Bolna offers both comprehensive APIs for developers and an intuitive no-code playground for business teams. The platform integrates seamlessly with existing stacks including Twilio, Plivo, and workflow tools like n8n, Make.com, and Zapier.
Key features include:
Bulk calling and campaign management
Custom API triggers during live conversations
Human-in-the-loop transfers for complex scenarios
Integration with 20+ ASR, LLM, and TTS models
India/USA-specific data residency and on-premise deployment options
Backed by Y Combinator
As part of Y Combinator's Fall 2025 batch, Bolna AI joins an elite group of companies building the future of AI infrastructure. The founding team brings deep experience from scaling operations at Zomato, Tata 1MG, BrowserStack, and Atlassian.
"For Indian enterprises, Bolna is not just automation – it's the fastest path to scaling voice operations profitably," added Sachan. "We're not trying to replace human agents; we're giving businesses the tools to handle routine conversations intelligently while escalating complex issues to humans when needed."
About Bolna AI
Bolna AI is a Voice AI orchestration platform purpose-built for Indian enterprises. The company enables businesses to build, deploy, and scale conversational AI agents that understand India's linguistic diversity and operate at enterprise grade. Founded by Prateek Sachan and Maitreya Wagh, Bolna is backed by Y Combinator and serves 500+ companies across BFSI, e-commerce, edtech, and recruitment sectors.