Collect Feedback with a Surveys Agent
A voice agent that runs post-purchase or post-visit surveys, captures structured sentiment, and routes negative feedback before it becomes churn.
How this workflow fits in production
Teams that need structured feedback after a service, visit, or purchase.
NPS questions, open feedback, sentiment tagging, and follow-up routing.
Telephony, speech, analytics, and CRM or helpdesk workflows.
What is Surveys Agent?
A surveys agent runs short feedback calls after a customer interaction and turns the results into structured operational data. It works best when the team wants more than a form response and needs clear follow-up logic tied to the outcome.
The value is not just more feedback. It is faster feedback loops and better follow-up on negative experiences.
Best fit for
Best fit for
Businesses collecting post-service feedback at scale.
Teams that want to route detractors quickly instead of discovering issues too late.
Workflows where survey outcomes should trigger follow-up action automatically.
What this agent can do
Automated feedback collection
Reaches customers after a transaction or visit and captures structured feedback without agent effort.
Score plus commentary capture
Collects both quantitative scores and open feedback so teams understand the reason behind the rating.
Negative response routing
Pushes poor experiences into support or ops queues quickly so teams can intervene before churn sets in.
Repeatable survey ops
Keeps question order, phrasing, and scoring logic consistent across every conversation.
Example call flow
A hospitality brand wants to call guests after a visit and capture NPS plus a short open comment.
Integrations used with this workflow
This workflow is strongest when the phone layer, speech layer, reasoning layer, and action layer are tuned together rather than chosen in isolation.
How this workflow stays production-safe
Keeps the survey short
The agent should prioritize the few most useful questions instead of dragging the customer through a long script.
Routes detractors fast
Low scores or serious complaints should trigger a follow-up action instead of waiting for manual review.
Stores responses consistently
Numeric scores and open-text themes should be captured in a structure teams can actually report on.
Why build this on Bolna?
Voice captures nuance better than forms
Customers often say more on a short phone call than they will type into a form with a single text box.
Structured follow-up logic
Survey responses can feed directly into support or retention workflows instead of sitting in a spreadsheet.
Scalable feedback operations
Teams can run more surveys without hiring a manual calling team just to collect scores and comments.
Frequently asked questions
Yes. You can use simple score-based formats like NPS or CSAT, or build custom feedback sequences.
The agent can flag the response immediately and trigger a follow-up workflow for support, ops, or customer success.
No. The best performing survey calls are usually short and focused on the few questions that matter most.
See how surveys agent fits your stack
Walk through the workflow, your integrations, and the production constraints with the Bolna team before you ship it.