Overview

Twilio is the world's leading cloud communications platform, providing reliable voice connectivity across 100+ countries. Bolna's Twilio integration enables you to handle both inbound and outbound phone calls with AI powered voice agents, using Twilio's robust global telephony infrastructure.

With this integration, you can purchase phone numbers, configure call routing, and connect your Bolna agents to handle thousands of concurrent calls with enterprise-grade reliability.

Features & Use Cases

Worldwide Phone Numbers
Easily buy local phone numbers in over 100 different countries so your business always feels local to your customers.

Answer Incoming Calls
Automatically send all your incoming calls straight to your AI agents to handle support, book appointments, or qualify leads.

Make Outgoing Calls
Have your AI agents automatically call people for sales, appointment reminders, collecting payments, or conducting surveys.

Automatic Call Recording
Safely record and save every single phone call so you can easily review them later for quality and training.

Clear Call Insights
Get easy to read reports that show exactly how long your calls take and how well your AI agents are performing.

Handles Any Call Volume
Whether you have ten calls a day or thousands all at once, Twilio's powerful system never slows down or drops the ball.

Understands Keypad Presses
Your AI agents can understand when a caller presses numbers on their phone keypad, which is perfect for menus or collecting account numbers.