Overview

Exotel is India's leading cloud telephony platform, it is trusted by thousands of enterprises for mission critical voice communications. With Exotel integration in Bolna, you can leverage out the Exotel's robust Indian infrastructure, carrier relationships, and enterprise grade reliability for your AI voice agents.

Exotel is ideal for Indian enterprises that require high call volumes, strong regulatory compliance, dedicated support, and integration with India's telecom ecosystem.

Features & Use Cases

Highly Reliable
Built for large enterprises, it guarantees 99.9% uptime so your phone lines almost never go down, even during high call volumes.

Excellent Connectivity in India
It has direct partnerships with many major networks like Airtel, Jio, and Vodafone-Idea, ensuring clear and consistent call quality all across India.

Fully Compliant with Rules
Follows all local telecommunication guidelines(like TRAI, DND, and DLT), so you can make business calls safely and legally.

Toll Free Numbers Available
Easily get 1800 and 1860 toll free numbers so that your customers can call you for free.

Secure Call Recording
Safely records and stores your calls so that you can monitor quality and make sure you're meeting all business rules.

Detailed Insights & Analytics
Get clear reports and dashboards that show you exactly how well your calls and support teams are performing.

24/7 Expert Support
Always on customer service with dedicated account managers to help you whenever you need it.

Use Case: Large-Scale Customer Support
Perfect for big companies using AI voice agents that need to handle thousands of calls reliably while following all the rules.

Use Case: Banking & Finance
Safe and secure to handle sensitive customer conversations in the highly regulated financial industry.

Use Case: Healthcare & Consultations
Great for medical industries who need secure, rule compliant phone lines to schedule appointments or talk to patients.