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Connecting Your Exotel Account for AI-Powered Calling

Bolna ensures enterprise-grade security by connecting your Exotel account through Infisical, an industry-leading secrets management platform that encrypts and protects your authentication credentials.
Linking your personal or business Exotel account to Bolna gives you complete ownership and control over your telephony infrastructure. Once connected, all voice calls initiated by Bolna’s AI agents will route through your Exotel account, utilizing your provisioned phone numbers and billing directly to your Exotel subscription. This approach ensures transparency in call costs, maintains your existing phone number reputation, and provides full visibility into call analytics through both Bolna and Exotel dashboards.

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Step-by-Step Integration Process

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Step 1: Access the Providers Configuration Panel

Begin by logging into your Bolna platform account and locating the Providers section in the left navigation menu. Click the Exotel connect button to initiate the account linking process.
Providers page in Bolna dashboard showing Exotel connection button for integrating Exotel telephony with Voice AI agents

Providers page on Bolna


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Step 2: Enter Your Exotel Authentication Credentials

You’ll need to provide your Exotel API credentials, which include your API_KEY, API_TOKEN, ACCOUNT_SID, DOMAIN and PHONE_NUMBER. These credentials can be found in your Exotel account dashboard under API settings. These credentials allow Bolna to securely communicate with Exotel’s API on your behalf.
Exotel account connection form in Bolna showing Auth ID and Auth Token input fields for establishing secure connection

Provide Exotel details


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Step 3: Finalize the Connection

After entering your credentials click the connect button to establish the secure link between your Exotel account and Bolna’s Voice AI platform. The system will validate your credentials and establish the integration.
Exotel account connection confirmation screen in Bolna showing connect button to finalize telephony provider integration

Connect your account


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Step 4: Verify Successful Integration

Upon successful connection, you’ll receive a confirmation message indicating that your Exotel account is now active on Bolna. From this point forward, all AI-powered voice calls initiated through Bolna cab be utilized with your Exotel infrastructure, phone numbers, and account balance. You can now configure your AI agents to make outbound calls or handle inbound calls using your Exotel telephony resources.
Successful Exotel account connection status in Bolna platform showing secure integration completion for Voice AI telephony services

Your Exotel account is now securely connected