Creating your Bolna Voice AI agent

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How to access the Bolna Playground?

Agent setup on Bolna Playground

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What can I do in the Playground?

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Create and manage agents

1. Create an agent - Click ‘Create Agent’ on the right to build a new agent from scratch. Don’t forget to click ‘Create Agent’ to complete creation.
2. Import agent - Quickly import a pre-built agent using an agent link. For example, https://bolna.ai/a/e3602854-ed7b-49da-a329-99f53710a0d7. Browse our Agent Library for ready-to-use templates.
3. View all agents - See a list of all agents that you have created in your workspace.

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Share and deploy agents

4. Share agent - Generate a shareable link that others can use to import your agent configuration. Great for team collaboration or showcasing your work.
5. Set up inbound calls - Get an agent webhook URL that can be configured in your Twilio account or Plivo account to handle incoming calls.

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Test and execute

6. Make outbound calls - Test your agent by making outbound calls directly from the Playground. Enter phone numbers (including country code) in the recipient textbox. Learn more about making outgoing calls.
7. Schedule batch calls - Schedule automated calling campaigns from the Batches tab. Perfect for batch calling use cases.
8. View executions - Monitor all past and ongoing calls in the Agent Executions tab. Review call details and transcripts.

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Configure and test

9. Save changes - Always click Save Agent after making changes. Your updates will only be reflected in live conversations after saving.
10. Chat testing - Test your agent’s intelligence and responses by chatting with it directly on the Playground screen using the built-in chat interface. This helps you refine prompts before making actual calls.

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Next steps

• Configure agent prompts to define conversation behavior
• Select LLM providers for intelligence
• Choose voice synthesizers for natural speech
• Set up transcribers for speech recognition
• Add function calling for advanced workflowson