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What is the Agents Tab?

The Agents Tab is the central configuration hub where you define your voice AI agent’s personality, behavior, and conversational style. This is where you write the core prompt that guides your agent’s responses and set up custom variables for personalization.
Access Bolna playground from https://platform.bolna.ai/.
Agent configuration tab in Bolna Playground showing prompt settings, personality customization, behavioral parameters, welcome messages, and context variables for Voice AI agents

Agents Tab on Bolna Playground

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Key configuration options

  1. Text-to-speech Voice - Shortcut to select voice (Can also be done from the Voices tab)
  2. LLM - Shortcut to select LLM (can also be done from the LLM tab)
  3. Scroll between all tabs
  4. Agent Welcome Message - This is the first message that the agent will speak as soon as the call is picked up. This message can also be interrupted by the user. (Hot tip : Unless you have a clear announcement / disclaimer to start with, keep this message short - Hello!)
  5. Agent Prompt - This is the text box in which you will write the entire prompt that your agent will follow.
Make sure your prompt is clear and to the point (Hot tip : if you have a transcript, or a rough prompt in mind, access our Custom GPT, add your transcript / thoughts in there and you will get a refined prompt that you can use - https://chatgpt.com/g/g-7hDrhJaDl-bolna-bot-builder
  1. Variables - Whenever you write as a {variable} this becomes a custom variable that you can assign. Whatever you write in the variable text box will be what the agent considers when conversing. For example, in the prompt you can write You are speaking to {name} and in the text box, write Rahul to tell the agent who they are speaking with

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Next steps

Ready to configure your agent? Explore related Playground tabs: For dynamic personalization, learn how to use context variables in your prompts.
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