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How to Configure Call Hangup

Bolna offers multiple ways to intelligently end voice calls based on user behavior and conversation context.

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Hangup Methods

Set a silence time threshold (in seconds) for detecting user inactivity. If no audio is detected for the specified duration, the call disconnects automatically, preventing unnecessary call durations.
Bolna Voice AI call hangup settings showing silence time threshold configuration

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Personalized Hangup Message

Add a closing message spoken by the agent as the final message before the call ends. This accepts dynamic context variables using {} for a personalized closing statement.
Hangup message configuration showing custom closing statement with dynamic context variables
Use variables like {first_name} in your hangup message for a personal touch, e.g., “Thank you , have a great day!”

Call Duration Limits

Set maximum call duration as a safety net

Call Status List

Monitor call statuses in real time

Hangup Status Codes

Understand who ended the call and why